Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the curiaqhospital.com website and, together with any signed order form or service agreement, the Curiaq hospital and clinic management software and related services (“the Services”). By using the website or Services you agree to these Terms. If you are accepting on behalf of an organisation, you confirm you have authority to bind it.

1. Definitions

• Customer means the organisation that subscribes to the Services under an order form.
• Authorised User means an employee or contractor of the Customer given access credentials.
• Customer Data means all data, including patient health information, entered into the Services by or for the Customer.
• Order Form means the document specifying modules, plan, fees, term and implementation scope.

2. Use of the website

You may browse the website for lawful purposes. You must not attempt to gain unauthorised access, interfere with its operation, scrape it at scale, or use it to send unlawful or harmful content. Content on the website is provided for general information about our products.

3. Subscription and access

Subject to payment of fees, Curiaq grants the Customer a non-exclusive, non-transferable right for its Authorised Users to use the Services during the subscription term for the Customer’s internal healthcare operations. The Customer is responsible for user account management, keeping credentials confidential and ensuring users follow these Terms.

4. Customer responsibilities

• Ensure Customer Data is accurate and collected lawfully, with any patient consents required by law.
• Use the Services in line with applicable health, privacy and professional regulations.
• Maintain suitable devices, network connectivity and, for on-premise deployments, server infrastructure meeting our published requirements.
• Promptly notify us of any suspected unauthorised access or security concern.

5. Clinical responsibility

The Services support administrative and clinical workflows but do not replace professional judgement. Alerts, reference ranges, templates and reports are aids; diagnosis, treatment and medication decisions remain the sole responsibility of qualified clinicians and the Customer. See our Disclaimer.

6. Fees and payment

Fees are set out in the Order Form. Subscription fees are invoiced in advance monthly or annually; implementation fees are invoiced as agreed milestones. Invoices are payable within 15 days unless the Order Form says otherwise. We may suspend access, after written notice, if undisputed invoices remain unpaid for more than 30 days. Refunds are governed by our Refund and Cancellation Policy.

7. Service levels and support

We aim to keep cloud Services available 99.5% of each calendar month, excluding scheduled maintenance announced in advance and events outside our reasonable control. Support channels and response times depend on your plan and are described in the Order Form.

8. Data protection and ownership

The Customer owns Customer Data. Curiaq processes it only to provide the Services and as described in our Privacy Policy and data processing agreement. On termination, the Customer may request an export of Customer Data in standard formats within 30 days, after which we will securely delete it unless retention is required by law.

9. Intellectual property

Curiaq and its licensors retain all rights in the software, documentation, website and trademarks. The Customer may not copy, modify, reverse-engineer, resell or create derivative works of the Services except as permitted by law. Feedback you provide may be used to improve the Services without obligation.

10. Confidentiality

Each party will protect the other’s confidential information with at least reasonable care and use it only to perform under these Terms. This obligation survives termination for five years, and indefinitely for patient information and trade secrets.

11. Warranties

We warrant that the Services will perform materially as described in the documentation and that implementation will be carried out with reasonable skill and care. Except as stated, the Services are provided “as is”, and we disclaim implied warranties to the extent permitted by law.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental or consequential losses, including loss of profits or revenue. Each party’s total liability in any twelve-month period is limited to the fees paid or payable for the Services in that period. These limits do not apply to breach of confidentiality, infringement of the other party’s intellectual property, or liability that cannot be limited by law.

13. Term and termination

Subscriptions run for the term in the Order Form and renew for equal periods unless either party gives 30 days’ written notice. Either party may terminate for material breach not remedied within 30 days of written notice.

14. Changes

We may update these Terms from time to time. For existing Customers, changes take effect at the next renewal unless required sooner by law, and material changes will be notified in advance.

15. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Curiaq Hospital is registered. The parties will first try to resolve disputes in good faith through senior representatives within 30 days before starting formal proceedings.

16. Contact

Email: mail@curiaqhospital.com
Phone: +880 1717-266026
Postal address: see our Contact page.