Refund and Cancellation Policy

This Refund and Cancellation Policy explains how cancellations, plan changes and refunds work for Curiaq subscriptions and implementation services. Specific terms in a signed Order Form take precedence where they differ.

1. Free demonstrations and trials

Product demonstrations and any sandbox trial environments we provide are free of charge and carry no obligation. Trial data is deleted 30 days after the trial ends unless you subscribe.

2. Monthly subscriptions

• You may cancel a monthly subscription at any time with 30 days’ written notice to mail@curiaqhospital.com.
• Service continues until the end of the notice period; fees already paid for the current month are not refunded.
• No cancellation fees apply.

3. Annual subscriptions

• Annual plans are billed in advance at a discounted rate.
• If you cancel within the first 30 days after go-live because the Services do not perform materially as described, and we have not been able to fix the issue within that period, we will refund the unused portion of the annual fee.
• After the first 30 days, annual fees are non-refundable, but the subscription will not auto-renew if you give 30 days’ notice before the renewal date.

4. Implementation and training services

Implementation is quoted as a fixed fee split into milestones such as discovery, configuration, data migration, training and go-live. If you cancel a project before completion, you pay only for milestones completed or in progress at the date of cancellation; amounts paid for milestones not yet started are refunded.

5. Plan changes

Upgrades take effect immediately and the difference is pro-rated for the current billing period. Downgrades take effect from the next billing period. Reducing modules may require data to be exported first; we will help with this at no charge.

6. Service credits

If cloud availability falls below the monthly target stated in the Terms, eligible Customers may request service credits against future invoices as described in their Order Form. Service credits are not paid out in cash.

7. How refunds are paid

Approved refunds are paid to the original payment method or by bank transfer within 14 working days of approval. We will confirm the amount and timing in writing.

8. Data after cancellation

After cancellation, you may request a full export of your data within 30 days. We then securely delete Customer Data from production systems, with backups expiring on their normal cycle, unless the law requires us to keep it longer.

9. How to cancel or request a refund

Email mail@curiaqhospital.com from an authorised account contact with your organisation name, plan and reason. We acknowledge requests within two working days.

Email: mail@curiaqhospital.com
Phone: +880 1717-266026
Postal address: see our Contact page.